Customer Experience 101: What Can B2B Learn from a Product Manager at Zalando

12 May, 1:00 PM CET
approx 1h
Raluca Bujoreanu
Senior Product Manager at Zalando SE | Design Sprint Facilitator
romeo man
Romeo Man
MAN Digital Founder I I Growth Marketing Strategist for B2B Tech Companies

Zalando is Europe's #1 fashion platform with 38M active customers in 17 countries.

On top of that, the company is a successful growth and branding enabler for some of the world's top fashion brands.

Zalando's growth can be attributed to many things, not the least of which is creating outstanding customer experiences

How can B2B Tech benefit from understanding customer experience the way eCommerce fashion brands see it?

Cross-channel and cross-device is the name of the game that brands like Zalando nailed. Find out how you can recreate this in a B2B Tech environment.

We invited Zalando's Senior Product Manager Raluca Bujoreanu for a Q&A around customer experience.

Join us live on 12 May at 12:30 PM CET.

Agenda & Topics  🎓

  • Onboarding & activating buyers 
  • Creating customer-centric user experiences 
  • Leveraging customer insights 
  • The power of design sprints
  • Q&A

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